Throughout my career I have been asked one specific question a lot more than any other, 'What does a Casino Host do'. It may be very difficult to answer. My best answer was 'I aid in increasing the casino's profitability' that has been followed by a 'what''?
If you Google Casino Host, you will find many pages of definitions, job descriptions, how to become a Host. It is even placed in Wikipedia! The position even has several names; Casino Host, Player Development Executive, Executive Casino Host, Marketing Executive. The position falls beneath the marketing department and usually reports to The Director of PLayer Development who subsequently reports to a VP of Marketing.
Most casino players have never met a number, determine if they have a bunch or qualify for a bunch. Some casinos can have a link underneath the Gaming tab that can introduce the Hosts for your property having a contact email. Other casinos will give you an exact play level you will want to achieve before you decide to will be assigned a host. As stated in the previous article, the Players Club brochure will explain at what tier level you may be eligible for a bunch. Unless you are a very large player, you might have never met your host, or even determine if have one. Until he / she calls one to introduce themselves and invite you back to the property. Better called Telemarketing.
The casinos have a data base of most guests that have acquired a players card. The program utilized shows your play. For example; if you're a slot player it shows total coin-in/coin-out and your value towards the casino. For tables it shows total buy ins, average bet and time played. This is displayed in 'trips'. Which is on a daily basis you go to the casino. It also shows what your value to the casino could possibly be if made more trips.
Making more trips to your casino is dependant on your loyalty, the consumer service you receive, maybe if you think lucky at the exact property, direct mail offers from a property, location and I am sure a great many other factors. What if you have a personal casino host that greeted you on your visits, took care of amenities and room reservations on your trip making you feel comfortable in your stay? You is often a bit more loyal to that property. Guests like to have a 'contact' in Las Vegas, Atlantic City or wherever you go gamble. Even local casinos have tons program.
If you are gambling at, or frequenting a house on a regular basis and spending some funds, you have tons! You are on someone's list and really should be acknowledged. I know this doesn't happen. The business has evolved. It is a bit more about telemarketing and getting you in the door. Personal customer service continues to be placed on the back-burner. A good host is likely to make the time to fulfill and greet his guests, whatever the ADT. Everyone wins with this scenario. As a player you possess a contact along with a go-to person and will probably visit more regularly, receive more comps and progress a tier or two with all the players club. The casino could have an increase in play by you.
A several months ago I decided to attempt a casino in a very large chain of local properties that I are not to in most time. I held the very best tier card at the time I was playing there and was never greeted. I went the players club, received my new card and played a bit. The overnight I received a message from tons thanking me for returning and welcoming me back. I replied on the email asking why I was not ever greeted before and why I should return. I never received a reply. Would you more info visit this property again?
As stated before, if you might be spending a qualifying sum of money and time, you have a number. If you are feeling you deserve one, ask a slot floor individual who is the host on duty and speak to them. Be cordial, polite and expect some customer service. It could be the job